SHIPPING
Enjoy Free Standard Shipping
We’re happy to offer free ground shipping on orders of $49 or more (subtotal) within the 48 contiguous states. This offer excludes Hawaii and Alaska. Orders placed Monday–Friday before 1 PM PST typically ship the same day, though processing can take up to 2 business days. While we do our best to ship quickly, same-day or next-day delivery is not guaranteed. Standard delivery may take up to 9 business days. Delivery dates provided are estimates only and not guaranteed.
For larger orders, we also offer free USPS Priority Shipping on purchases of $100 or more to all 50 states.
Hawaii & Alaska Customers: To qualify for free USPS shipping, your order must be shipped to a residential address — UPS access points are not eligible.
If your cart meets the free shipping requirements, the option will be applied automatically at checkout.
Holiday Shipping
During the busy holiday season in December and January, please allow an extra 1–3 business days for order processing. We work hard to ship orders as quickly as possible, in the order they are received.
Express Shipping
Express shipping is available, but please note: deliveries are made only on business days (Mon–Fri). Orders placed late in the week or over the weekend will ship the following business day. Even if you receive a tracking number on a Saturday or Sunday, your package won’t be picked up until Monday.
Since 2020, UPS and USPS have adjusted their guaranteed delivery policies. This means that even expedited services like UPS Next Day Air or Priority Mail Express may experience delays. Once a package is in the carrier’s hands, we are not responsible for transit delays. For the most current guarantee information, please check directly with the carrier.
Shipping Restrictions
We cannot ship Kratom products to the following locations due to local and state regulations:
- Alabama
- Arkansas
- Indiana
- Rhode Island
- Vermont
- Wisconsin
- San Diego County, CA
- Denver, CO
- Sarasota County, FL
- Union County, MI
- District of Columbia
Holiday Closures
To help you plan ahead, our facility will be closed and/or carriers will not pick up shipments on these holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Washington’s Day
- Memorial Day
- Independence Day
- Labor Day
- Veteran’s Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Please note that USPS may also observe additional holidays, which could result in delays. We recommend placing orders early to avoid disruptions.
Thank you for your understanding and for shopping with us.
If you’d like, I can also create a short, condensed “Shipping at a Glance” version that’s perfect for a sidebar or FAQ section so customers can see the key points without reading a long policy. That would help with conversions. Want me to make that?